Dee Ann Turner’s mother gave up a potential career as a lawyer to make a career out of raising her family, and she did an amazing job. Dee Ann says that her mother made sure she never went hungry, made their home a loving space, and led her to a faith in Christ — and everything that Dee Ann has done in her life has been created on that foundation.
Dee Ann had a wildly successful career at Chick-fil-A, starting at the age of 21 and working her way up to vice president. However, landing an initial job at Chick-fil-A didn’t come easily. When she first applied for a marketing and advertising position, the company said they didn’t have anything for her. But then she experienced a moment of serendipity, or divine intervention: her husband helped a woman change her tire, found out that she was resigning from the advertising department of Chick-fil-A because of a family move, and suggested that Dee Ann approach them again.
Dee Ann landed the job, although she actually ended up starting out in human resources, and this ended up being a perfect fit for her because she was responsible for selecting Chick-fil-A franchisees. Her initial question to applicants was always about their first job. She wanted a true entrepreneur; someone who, like Dee Ann, was willing to create a job for themselves. Dee Ann wanted to hear a story that reminded her of her own first job selling candy and drinks to kids on their way to the neighborhood swimming pool.
But as much as she loved working at Chick-fil-A, Dee Ann came to realize she was doing the work that God gave her to do instead of the work that God made her to do. Now she is helping organizations build an extraordinary customer culture by selecting and growing extraordinary talent. Her new book Bet On Talent is based on the principle that decisions about people are the most important decisions a leader makes.
“We are always enough,” Dee Ann says. “Our Creator created us to be enough.”
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